Returns
To be eligible for a return, your item must be in original packaging. Please email us on winestore@niagaracollege.ca to inform us about the reason for return. Several reasons are exempt from being returned. To complete your return, we require a receipt or proof of purchase.
Additional non-returnable items:
- Gift cards
- Club memberships
- Food products
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your the original credit card used for payment payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at winestore@niagaracollege.ca.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at winestore@niagaracollege.ca and send your item to: Niagara College Teaching Winery, 135 Taylor Road, Niagara on the Lake ON L0S1J0, Canada.
Shipping
To return your product, you should mail your product to: Niagara College Teaching Winery, 135 Taylor Road, Niagara on the Lake ON L0S1J0, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.